RETURNS + EXCHANGES
If you would like to return an item purchased via our website, please fill out the Returns Form included in your order delivery or contact us at [email protected] to receive a new returns form.
Complete this form and return it to us along with the item. You can return item/s within 14 days of receiving your original order, providing it meets our terms and conditions for returns, which include;
Return postage is at the expense of the purchaser.
Custom altered leg lengths are not refundable.
The item must be received;
- Clean, Unworn, Unwashed and Not Damaged.
- Free of stains from makeup and any other products.
- With tags in tact.
- Generally in the order to which it was received.
Once the item is received, we will review it and if it meets the criteria outlined above, we will issue a refund within 7 days. You will be notified by email once your item has been approved to be returned and again once the refund has been made.
If returns are received outside of the 14 day return period or in a condition that does not meet the criteria above, they will be rejected and returned to the purchaser.
The items are the responsibility of the purchaser until they arrive at our returns department. Please select a secure method of return shipping and ensure that the items are packed/wrapped appropriately.
Items can be exchanged for a different size or a different colour. Items cannot be exchanged for another product. In the event that you wish to do this, a refund will be processed for your original purchase and you will need to create a new transaction for the new product.
If an item has a major or serious problem, you are entitled to a refund, or exchange, or ask for compensation for any drop in the value of the item.
An item has a major problem when:
(a) a reasonable consumer would not have bought the goods if they had known about the problem;
(b) the goods are significantly different from the description, sample or demonstration model shown;
(c) the item is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time; or
(d) the item is unsafe; and
Please contact us if this is the case + we can co-ordinate the corrective action of your choice.
CONTACTING US www.town2town.com.au